November 2007 - Present
Resolving system problems, including: configuring workstations (imaging, loading applications, adding to Active Directory); troubleshooting hardware/software issues; working trouble tickets using Altiris and Service Desk 7.
December 2005 - August 2007
Resolved system problems, including: configuring workstations (imaging, loading applications, adding to Active Directory); troubleshooting hardware/software issues; working trouble tickets using PeopleSoft CRM software.
February - December 2005
Resolved system problems, including: configuring workstations, re-imaging hard drives, replacing parts; working trouble tickets using PeopleSoft CRM software.
August - December 2004
Resolved system problems, including: re-imaging hard drives, replacing parts, resetting passwords and modifying user rights; setting up network applications using Netware Administrator; working trouble tickets using Remedy software.
May - August 2004
Configured workstations and laptops for teachers and students, involving: imaging laptops using GhostCast; setting up local Notes ids for teachers; setting up network and local printing.
January - April 2004
Installed computers in schools, involving: physical installation of computers and monitors; networking computers; joining computers to network domain; setting up print sharing; securing computers to tables to avoid theft; tracking inventory of computers.
January 2002 – June 2003
Provided technical support for Windows NT Ethernet LAN of 500+ Compaq PCs, as well as Windows 2000 LAN of 600+ wireless Gateway laptops, including: Checked desktop computers (running Windows 9x/Me) for proper functionality; checked laptop computers (running Windows 2000/XP) for proper functionality; tracked laptop inventory; imaged laptops using GhostCast Server; created and maintained user accounts; did software installation and configuration; set up network and internet connectivity to LAN using TCP/IP via DHCP and static IP configurations; imaged desktops using Ghost; performed system maintenance duties on Compaq and HP desktops and servers.
August 2000 – January 2002
Checked desktop computers (running Windows 9x/Me/2K) for proper functionality; did hardware assembly, installation and configuration as well as software installation and configuration; built Compaq servers with Windows NT, programming network switches; set up network and internet connectivity to WAN using TCP/IP via DHCP and static IP configurations; performed system maintenance duties on Compaq desktops and servers.
March – July 2000
Provided technical support for Windows NT LAN of 100+ IBM compatible PCs and laptops, including: hardware assembly, installation, configuration and maintenance; software installation, configuration and support; provided instruction on hardware usage and software applications running on Windows 9x platforms; administration duties included adding & removing users and assigning them rights to network resources; performed system maintenance duties on Gateway and Dell desktops.
May 1998 – February 2000
Troubleshot PCs, laptops and other computer-related equipment, facilitating service or repair through outside vendors; worked trouble tickets using Lotus Notes software; maintained and tracked inventory from receipt to disposal.
June 1995 - March 1998
Provided technical support for Novell NetWare LAN of 30+ IBM compatible PCs and 10+ IBM compatible laptops, including troubleshooting application software & network connectivity problems; hardware assembly, installation, configuration and support; software installation, configuration and support; provided instruction on hardware usage & software applications running on DOS/Windows 3.x/9x platforms; administration duties included adding/removing users & assigning them rights to network resources, also setting up network printers & creating queues; performed system maintenance duties on desktops and servers.
A.A.T. - Computer Programming
Certificate - Computer ScienceWest Indies College (Mandeville, Jamaica, W.I.)
